360 Interactive Virtual Tours of every Holiday Property  

Email: info@timelessretreats.co.uk

 
 
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Virtual Tour Help and FAQ
 
** Do I need to install any software to view the Virtual Tours ?
 

In order to view the Virtual Tours you will need to install the latest version of 'Java' onto your computer.

Java (Sun Microsystems) is commonly used to run various applications and was originally shipped as part of Microsoft Windows. With later versions of Microsoft Windows however it became a separate installation. Either way it is best to install the latest version.

 
To install or update 'Java' please download the latest version by clicking here.
Download the latest Version of 'Java'
 
** Nothing happens when I click on the Virtual Tour Links
 

If you have installed the latest version of 'Java' then this is probably due to your internet browser blocking pop ups.

The Virtual Tours will open up in a new window so as such you will have to allow popup's from www.timelessretreats.co.uk

For Internet Explorer the pop up blocker settings can be found under the 'Tool' menu

 
** The Virtual Tour runs very slowly
 

Due to the file size of the Virtual Tours dial up internet connections may run the tours slowly or they may be jerky. Please allow the tour to download and start before clicking any buttons.

 
** How do I navigate around the Virtual Tour ?
 

When the tour starts up it will enter an 'auto tour' where it will show one room or scene after another.

If you which to select a room of your choice then you have 3 options:

1 Click on the green dots on the floor plan
2 Click on the green dots that are in the scene being shown in the viewer window.
3 Select a room from the drop down list located under the viewer window.

If you would like to move around a room or scene then:

1 Click your left mouse button on the scene in the viewer window and then drag your mouse around to view the scene. The scene will remain stationary when your mouse stops.

2 Click on the left, right, up, down, zoom in and zoom out buttons in the viewer to navigate yourself around. When clicking these buttons the movement is continuous until it reaches an end stop or you click the left mouse button in the scene.

To change rooms either select a room as mentioned above or click on the 'auto tour' button and the tour will continue from where it last stopped.

 
** Do you have another problem or query ?
 

If you have any further problems or queries that are not resolved by this section then please feel free to contact us using the FAQ contact form.

Please click here for the FAQ contact form

 
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